COVID-19 has forced many employees to work remotely. During these unprecedented and difficult times, it is vital to maintain customer engagement and employee engagement to meet the needs of your customers and your business.
Working remotely puts an immense pressure on disjointed systems. If your eCommerce platform is not properly integrated with other Enterprise Systems like Accounting, Procurement, Inventory Management, etc. it can negatively impact your business and can result in lack of customer satisfaction.
Lack of proper integration between different core business systems is a major issue; as important data cannot be seamlessly transferred between different softwares. It can cause unnecessary delays as critical information may not be available to your relevant employees in a timely fashion. For a business to thrive in these difficult times, it is crucial that your employees have the latest information at all times to address customer pains proactively and promptly.
The expectations from eCommerce businesses is very high. Customer obsession is required to stay ahead of your competitors and you can take your business to new heights by resolving customer pain points. Here are some potential pain points you should monitor and address to stay ahead of the curve:
Product search
| Customer Pain Points |
How to fix it? |
| Buyers want to know the real-time availability of the product they are looking for |
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| Buyers may be unsure of the product |
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Abandoned carts
| Customer Pain Points |
How to fix it? |
| Buyers for a number of reasons can abandon their carts |
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Refunds
| Customer Pain Points |
How to fix it? |
| For a number of reasons, buyers may request a refund or exchange |
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Shipment and Delivery
| Customer Pain Points |
How to fix it? |
| Buyers want to know how long the order processing and shipping will take |
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| Buyers want to stay posted on the progress of their shipment and delivery |
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Addressing the above pain points of your customers will allow you to stay ahead of the competition. A&H Digital Solutions is here to help you gain competitive advantage by improving the integration of your eCommerce platform with your Enterprise systems. Book a no obligation consult with us today!
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